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Frequently Asked Questions
Here, you can find answers to online ordering questions we are most often asked by our customers. If you have any additional questions that are not listed here, please contact BuzzDent at +91 8899943888
Answer: Yes. We take great care of the information that you offer us when you place an order on our website (or by any other means). The website’s secure server encrypts all payment card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. Information is jumbled into little pieces of code that cannot be read when it travels to us over the Internet during the encryption process. When we get the encrypted data, we decode it using a private, one-of-a-kind key.
All information you supply throughout the ordering process is confined to our personnel, and we ensure that our whole online team is aware of our security and privacy standards. If you have any more questions concerning the security of buying from BuzzDent online, please contact us at support@buzzdent.com.
Answer: Ordering from BuzzDent.com is simple, like any other e-commerce platform which you may have experienced, say Flipkart or Amazon for instance. When you have finished adding products to your shopping basket and are ready to finalize your purchase, move your pointer to the top-right corner of the screen (Basket Logo) and click the “Proceed to Checkout” button. You will then be routed to our secure server and given the option of creating a new account or placing an order without creating one. You may then input your billing and shipping addresses, as well as payment information, and pay online using your debit/credit card/UPI or Net-Banking. That’s all!
Unless otherwise stated during the purchasing process, your product will be delivered to your home within 7 business days (excluding Sundays and holidays). If you want assistance, please call +91 8899943888 or chat with us online. (Please enter your name and email address to start a brief discussion with one of our customer service representatives.)
Answer: Yes, BuzzDent is a medical and dental supply firm, not merely an e-commerce site. If you are concerned about placing orders online, we offer sales teams in several locations and phone support teams accessible throughout the day to assist you. If you prefer to place your orders over the phone, please contact +91 8899943888. Our support staff will walk you through the steps. You can even schedule periodic calls to place your orders regularly offline.
Answer: When your order is received, it goes through the same processes as all of our online orders. As your transaction is processed, you will get an email confirmation as well as ongoing order progress updates. You may also contact us by phone or email at support@buzzdent.com.
Answer: Shipping and handling fees vary depending on the location of the order and the weight and size of the shipment. If your order weight is up to 2 kg, a basic shipping cost of Rs. 150/- will be applied at the checkout; however, if your order weight exceeds 2 kg, an additional cost of Rs. 50/- per kg above 2 kg will be applied unless specified otherwise.
Answer: The timing of delivery for your order is determined mostly by the sort of items you ordered, the time it takes BuzzDent to ship those products, and your pincode. You may find out how long it takes to send a product on the product page, which includes the standard delivery timetables. The shipment partner is chosen based on the efficacy of the service in your geographic area and other relevant characteristics. Within one working day of the order, a shipment plan is developed for each order, and it is continuously updated with more precise information until the time of delivery. You may check the progress of your order at any moment by going to Track Order. You can also get in touch with our support team for more updates, if needed.
Answer: Please check the Track Order page against your order for further information. This page is normally updated within one business day following your order. In rare situations, your order may require validation, in which case you will be contacted within one working day to complete the validation procedure. If neither of these have occurred, please contact our support team at support@buzzdent.in or +91 8899943888 to escalate the situation.
Answer: We highly advise our clients to plan their material requirements ahead of time to ensure that any shipment partner delays have the least impact on patient timetables. However, in unavoidable circumstances, please contact our support staff for assistance (via call) in getting your items to you as soon as possible.
Answer: Before placing an order, please contact our support staff (via call) to confirm the availability and shipment timeframes for the items you are interested in, and to confirm that they fit your requirements.
Answer: The item you ordered will be delivered to your door by reputable courier organizations or through India Postal Services.
Answer: When your order is successfully placed, we will send you an email confirmation. This email will include all of the details regarding your order. If you placed the order using your own online profile, you may view the order details by logging into your account and navigating to (My Account >> My Dashboard).
Answer: Yes, we accept phone orders if your debit/credit card/UPI isn’t working. You can deposit the funds in our bank account. For further information, please contact our customer support team.
Answer: Please check your bank/credit card account first to see whether it has been deducted. If your account has been debited as a result of a payment failure, the bank will usually roll it back within 7 business days. The time required varies from bank to bank, and we will be unable to hasten this. Please contact your bank for additional information. Please let us know if your bank tells you differently. If the funds have been deposited to our account, we will begin the refund process within 15 business days of your request.
Answer: Every stage of your order’s progress is communicated to you by email (On Request) and on the Dashboard of your profile. After you place your order, you will receive an email containing your order details. If there are any unforeseen situations that cause your purchase to be delayed, you will receive a special update from us, or you can call our customer service for any required details.
Answer: If you want to cancel your order, contact customer service as soon as possible and provide your order number. We can cancel your order and refund your money as long as it has not been shipped.
If your purchased order has been sent but has not yet been delivered, please do not accept delivery and notify Customer Care.
Answer: Items that are defective may be returned for a replacement or return. They must be reported and returned within 7 days after receipt of the invoice. Please contact our customer service department using the information provided at the bottom of this page to report damaged merchandise. Kindly send us a video of the damaged product as you receive or unbox the product as proof of damage during transit.
Answer: To place a bulk purchase, please send an email to support@buzzdent.com with your specifications and the relevant staff will contact you or preferably call us at +91 8899943888
Answer: The product cannot be tried; once the box is opened, it cannot be replaced. Please see our Return Policies for more details.
Answer: Unfortunately, you cannot edit an order once placed, however you can simply place a new order.
Answer: Our logistics staff immediately follow-up on delayed shipments and escalate with our shipment partners’ logistics teams. However, you may raise it without the support staff by email or phone to ensure that the shipment delay is handled swiftly and your shipment is delivered.
Answer: While most fast-moving items are held at BuzzDent warehouses, select slow-moving products are bought against your orders to assure stock freshness. When this occurs, we split your orders into two (or, in rare situations, more) shipments. In this instance, you will receive explicit information about which items and in what quantities are being sent to you, and the invoice related to the shipment will solely include those product specifics. Unless the invoice and shipping receipts match, there is no need to be concerned. Other items may already be on their way as part of another shipment. If the invoice and shipping do not match, please contact our support staff right away. You can send a picture of an invoice and shipping to support@buzzdent.com.
Answer: Please provide an image of the invoice and a video of the shipment received to our support staff on +91 9653135456 or +91 8899943888. Our support staff will contact you as soon as possible to address the issue.
Answer: Send us an image of the invoice and the package at support@buzzdent.com. In order to fix the problem and send the proper products to you as soon as possible, our support team will get in touch with you.
Answer: We do not ship products which have shelf lives of less than twelve months, except in cases of rare products where the full shelf life itself is low. Please send an image of the product with the expiration date clearly visible and the order ID to contact numbers specified at the end of this page if you received a product that was about to expire. To rapidly replace it with a fresh product, a member of our support staff will get in touch with you.
Answer: Please refuse the delivery if it appears damaged from the outside and let our support staff know. We’ll make arrangements to send you a replacement shipment. If a product is damaged within a shipment package that appears to be in acceptable condition on the outside, please contact our support staff by sending the relevant information and a photo of the damaged products to the contact numbers mentioned below. In order to pick up the damaged goods and send you a replacement shipment, our support team will get in touch with you.
Answer: Call our customer service representatives at +91 8899943888 from Monday through Saturday during business hours. Any issues you have with your BuzzDent orders can be resolved right away with their help.
Answer: We have protocols in place to contact you back within one working day of the time of your call if for some reason our numbers are busy when you are calling. When all of our Support representatives are busy, this may occur. You might have more luck getting through if you call later. In the event that, despite numerous tries, you are unable to connect, kindly send an email to support@buzzdent.com or leave a WhatsApp message on the helpline numbers. To solve the problem, a member of the support staff will be in touch with you.
Answer: The relevant Manufacturers/Importers handle all service and warranty-related concerns related to all products sold by BuzzDent. Please contact our support staff to obtain the Manufacturer/Importer information if you have not already done so. You can work directly with them to arrange servicing or a warranty for the same. The BuzzDent Support team may step in to organize for a more rapid resolution of the issue if you require assistance in working with the manufacturer or importer or if a specific issue has been taking too long to resolve.
Answer: Returns, warranties, and service of all devices sold on BuzzDent are controlled directly by the Manufacturer/Importer. If the manufacturer has a return policy against such a device for the specific issue faced by you, you may be able to return the same to the manufacturer directly. BuzzDent does not control this process, and hence would not be able to take direct returns of any devices. We typically just coordinate with the manufacturer to resolve any device service issues clearly.
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